Return policy

At Mykonfort, we do our best to ensure customer satisfaction. If for any reason you wish to return a product, our return policy is designed to make the process easy and hassle-free.

1. Eligibility for Returns

Returns are accepted under the following conditions:

  • The product is returned within 30 days of receiving your order.

  • The product is in its original condition, unused, unwashed, and in its original packaging, with all accessories and tags included.

  • The product has a manufacturing defect or does not match your order.

2. Non-Returnable Items

Certain items are not eligible for returns, including:

  • Customized or made-to-order products.

  • Items on sale or clearance (except in case of defects).

  • Items that have been used, damaged, or altered by the customer.

3. Return Process

To initiate a return, follow the steps below:

  1. Contact our customer service at mykonnfort@gmail.com, providing:

    • Your order number.

    • The reasons for your return request.

    • Photos or proof of the issue (if applicable).

  2. Once your request is approved, we will provide instructions for returning the product.

  3. Ship the product to our address, using a traceable shipping method.

4. Return Fees

  • Returns are free: Mykonfort covers the shipping costs for returning the product.

  • In case of a defective product or an error on our part, all return and shipping costs will be fully covered.

5. Refunds for Approved Returns

  • Once the returned product is received and inspected, we will inform you of the status of your refund.

  • If approved, the refund will be processed via the same payment method used for the purchase, within 14 business days.

6. Contact

For any questions or assistance regarding our return policy, please contact us: