Refund Policy

 

At Mykonfort, we are committed to providing high-quality products and services. However, if you are not fully satisfied with your purchase, we have established a clear and fair refund policy.

1. Eligibility for Refunds

You may request a refund if:

  • The product has a manufacturing defect or a quality issue.
  • The product delivered is incorrect or does not match your order.
  • The refund request is made within 30 days of receiving your order.

2. Non-Refundable Items

The following items are not eligible for refunds:

  • Customized or made-to-order products.
  • Products on sale or clearance (except in the case of a manufacturing defect).
  • Opened or used products, unless a defect is proven.

3. Refund Process

To request a refund, please follow these steps:

  1. Contact our customer service at mykonnfort@gmail.com and provide:
    • Your order number.
    • The reasons for your refund request.
    • Photos or proof of the issue (if applicable).
  2. Return the product to our address [postal address], in its original packaging, along with all accessories.
  3. Once we receive and inspect the product, we will inform you whether your refund request is approved or denied.

4. Refund Methods

  • If your refund is approved, it will be issued through the same payment method used for the purchase.
  • Initial shipping fees are non-refundable unless the error was on our part.
  • Return shipping costs are the responsibility of the customer unless otherwise stated.

5. Processing Time

Approved refunds will be processed within 14 business days after we receive and inspect the returned product.

6. Contact

For any questions regarding our refund policy, you can reach us at: