Return, Withdrawal and Refund Policy

Last updated: July 2026

At Mykonfort, we want you to be fully satisfied with your order. This policy explains your legal rights and the additional return conditions offered by Mykonfort.

This policy applies without prejudice to any mandatory consumer rights granted under European Union law and applicable national legislation.

1. Statutory Right of Withdrawal

If you are a consumer located in the European Union, you have a statutory period of 14 days to withdraw from your purchase without providing a reason.

The withdrawal period begins:

• on the day you, or a person designated by you other than the carrier, physically receive the order;

• for an order containing several items delivered separately, on the day the final item is received.

To meet the withdrawal deadline, you only need to notify us of your decision before the 14-day period expires.

2. 30-Day Voluntary Return Policy

In addition to the statutory right of withdrawal, Mykonfort allows you to request a return within 30 days of receiving your order.

From the 15th to the 30th day after delivery, this return option is a voluntary commercial benefit offered by Mykonfort and is subject to the conditions set out in this policy.

3. How to Exercise Your Right of Withdrawal

You may exercise your right of withdrawal:

• by using the “Withdraw from the contract” function available on our website;

• by contacting us through our Contact page;

• by sending us a clear statement confirming your decision to withdraw from the contract.

Where possible, please provide:

• your full name;

• your email address;

• your order number;

• the item or items concerned.

After submitting your request through the online withdrawal function, you will receive confirmation without delay on a durable medium, such as by email.

You are not required to provide a reason for your withdrawal.

4. Condition of Returned Items

Where reasonably possible, returned items should:

• be unwashed;

• have their original tags attached;

• include the order number or proof of purchase;

• be returned in their original packaging or other suitable packaging.

You may inspect and try on an item only to the extent necessary to establish its nature, characteristics, size and proper functioning, as you would reasonably be permitted to do in a physical store.

You may be responsible for any reduction in value resulting from handling beyond what is necessary to inspect the item.

Items that have been worn for an extended period, washed, stained, damaged, perfumed or otherwise show signs of use may be subject to a deduction from the refund reflecting their loss in value.

5. Items Excluded From the Right of Withdrawal

The right of withdrawal may not apply to products that are legally excluded, including:

• items made to the customer’s specifications or clearly personalised;

• sealed goods that are unsuitable for return for health protection or hygiene reasons after the seal has been removed following delivery;

• gift cards or digital content, where the legal conditions for exclusion have been met.

Opening ordinary product packaging does not automatically remove your right of withdrawal.

Sale and promotional items remain covered by the statutory right of withdrawal unless a specific exception permitted by law applies.

6. Deadline for Returning Items

After notifying us of your decision to withdraw, you must send the relevant items back within a maximum of 14 days.

Return instructions and the return address will be provided after we receive your request.

Please do not return an item before following the instructions provided by our customer support team.

7. Return Shipping Costs

Mykonfort covers one standard return per order for customers located within the European Union, provided the conditions of this policy are met.

Any optional or additional return services selected by the customer, such as express return shipping, may remain the customer’s responsibility.

For customers located outside the European Union, return shipping costs are the customer’s responsibility unless:

• an incorrect item was received;

• the product arrived damaged;

• the item has a manufacturing defect;

• applicable legislation requires Mykonfort to cover the costs.

Any customs duties or charges associated with an international return remain the customer’s responsibility unless otherwise required by law or the return is due to an error by Mykonfort.

8. Refunds

In the event of a valid withdrawal, we will refund all amounts due, including the initial standard delivery charge.

If you selected a delivery method that was more expensive than the standard delivery option offered by us, the additional cost will not be refunded unless otherwise required by law.

The refund will be issued no later than 14 days after the date on which we were informed of your decision to withdraw.

We may withhold the refund until:

• we have received the returned items; or

• you have provided evidence that the items have been sent back,

whichever occurs first.

The refund will be made using the same payment method used for the original transaction unless you expressly agree to another method. You will not incur any additional fees for the refund.

Depending on your bank or payment provider, additional processing time may be required before the refunded amount appears in your account.

9. Damaged, Defective or Incorrect Products

If your order arrives damaged, contains a defective product or includes an incorrect item, please contact us as soon as possible.

To help us process your request, we may ask you to provide:

• your order number;

• a description of the issue;

• clear photographs of the item and its packaging.

Claims concerning defective products remain covered by the applicable statutory legal guarantee of conformity. This guarantee is separate from the right of withdrawal and is not limited by our voluntary 30-day return period.

Where a defect or error is confirmed, Mykonfort will cover the reasonable costs required to return the item.

10. Exchanges

Subject to availability, you may request an exchange for:

• a different size;

• a defective item;

• an incorrect item received.

If the requested size or item is no longer available, a refund will be offered in accordance with your rights.

To speed up the process, Mykonfort may also suggest returning the original item and placing a new order.

11. Cancellation Before Shipment

You may request the cancellation of an order before it has been processed or shipped.

If the order has already been shipped, it can no longer be intercepted. However, you may exercise your right of withdrawal after receiving it in accordance with the provisions above.

This condition does not affect your statutory right of withdrawal.

12. Refused or Uncollected Deliveries

Simply refusing a parcel or failing to collect an order does not necessarily constitute a clear statement of withdrawal.

We recommend using the online withdrawal function or contacting us directly to clearly communicate your decision.

Additional costs directly resulting from an unjustified refusal or an incorrect delivery address may be deducted from the refund where permitted by law.

13. Contact

If you have any questions regarding a return, withdrawal, exchange or refund, please contact us:

Mykonfort
Email: contact@mykonfort.com
Website: www.mykonfort.com